Do you have any question?
Here you can find the answer to our guests’ most frequently asked questions. If you have any further questions or concerns, please do not hesitate to contact us.
What accommodations are there in Nabi Lakes?
Converging on our oasis are the Nabi Resort&Glamping, for the camping experience without sacrificing comfort, and the Plana Resort, a 4-star hotel facility with standard rooms and lake-view lodges.
Does the oasis have an in-house restaurant?
At Nabi Lakes, there is a restaurant, Nabi Restaurant for an exclusive taste experience, and a Fruit&Cocktails Bar, for a sweet or savory break featuring the genuine products of our area.
Is it mandatory to confirm the reservation by credit card?
It is mandatory to guarantee the reservation with an amount equal to the cost of the first night’s stay.
Can I cancel my reservation for free?
Cancellation of the reservation depends on the cancellation policies of the chosen rate. Cancellation policies are always specified when you purchase your stay. On the other hand, if you have already finalized your reservation, consult your reservation confirmation email to learn more.
Do you pay tourist tax?
Sojourn tax is included in the price of overnight stay.
What are the check-in and check-out times?
Check-in time is 3:00 pm while check-out time is 10:00 am. It is possible to arrange a late check-out only with management’s permission and will be charged:
40% of the daily amount with check-out by 1:00 pm
The daily amount minus 10% beyond 1:00 p.m.
In case of check-out after 10:00 am that has not been agreed in advance, the same conditions regarding late check-out as above will be applied and the stay in the room will also not be guaranteed.
It is also, available luggage storage in case of early arrival or late departure.
Is laundry service available?
Yes, the facilities at Nabi Lakes have laundry facilities, but they do not provide dry cleaning.
Is free Wi-Fi available?
Yes, the facilities in Nabi Lakes have free Wi-Fi.
Is there a parking area present?
Yes, Nabi Lakes has an unattended indoor parking area, free of charge for resort guests.
Is babysitting service available?
We do not have babysitting services.
Up to what age do children stay free?
For children up to 3 years of age, there is a crib supplement costing €30.00. From age three and up, the cost is the same as the extra bed supplement.
Are pets allowed?
Yes, pets are allowed, but always kept on a leash; they can bathe, except in the pools, and stay in all room types at the Plana Resort.
Is it possible to add a crib in the accommodation of the Nature Oasis Resorts?
Yes, it is possible to add a crib in the Lodges and Standard Rooms at Plana Resort.
Are the accommodations equipped with safes?
Yes, accommodations at Nabi Resort&Glamping and Plana Resort are all equipped with safes.
Is it possible to request an extra bed in the accommodations and at what cost?
Nabi Resort&Glamping: the Lakeside Tents and Safari Tent can accommodate up to four people. Floating Tents, Exclusive Lodge and Jacuzzi Suite do not provide extra beds.
Plana Resort: an extra bed can be requested in standard rooms. The cost varies depending on the period.
What time is breakfast served?
Breakfast is served from 07:30 to 10:30 am.
What are the activities that children can do at Nabi Lakes?
The following activities are available for children:
Wakeboarding, ages 6 and up;
Kayaking and paddleboarding subject to adult supervision;
Horseback riding, ages 4 to 10 30-minute lesson in the field;
Minors must always be accompanied and supervised by an adult who will take responsibility for them; in their absence, no activity will be guaranteed.
What does access to the Nabi Wellness Pool include?
Access to the Wellness Pool with heated infinity pool over lake, cervical water jets and softwalk bottom will also include a 10-minute wellness treatment.
The area will also be accessible in the evening hours by reservation, from 7 p.m. to 11 p.m., with welcome drink but no treatment.
What are the hours of access to the NABI Water SPA?
NABI Water SPA is open daily from 10:00 am to 11:00 pm.
What does access to the Nabi Water Spa include?
Access to the Nabi Water Spa includes a 60-minute wellness path with a Turkish bath with chromotherapy, salt room for Halotherapy, Finnish lake-view sauna, three whirlpool baths, two of which are lake-view, an emotional shower with tropical rain, and a water wall for the neck. Outside, however: relaxation solarium, heated floating pool and an additional outdoor whirlpool.
Do you have a transfer service?
Yes, upon request a transfer service can be arranged.
What is the nearest airport?
The nearest airport is Naples – Capodichino International Airport.